Terms of payment and delivery

Conditions of Delivery

Deliveries of all Fagas straps out from our warehouse will be witin 1-3 days. During summer holidays in July and August this time may be extended. We ship deliveries within Sweden and Denmark using Postnord, and for all other countries we use DHL-express. We do not take responsibility for any delays caused by the logistics companies. If your package is damages you should immediately make a report with Postnord or DHL-express. Do not accept a damaged package! If you do not notice damage until you have opened the package, and the damage could be attributed to the handling of the package, you should file a damage report with Postnord or DHL-express. If you have difficulty resolving the issue you may contact us. If you fail to pick up your package, (about 1 month for a package/ 2 weeks for a letter) and the package is sent back to us, we will bill you 350 SEK for dealing with the package. Delivery cost depends on the weight and volume of the package, as well as the country of destination, and this is automatically adjusted on the website and can be seen when you check out.

If the item is to be delivered outside the EU, the Swedish VAT will be automatically deducted from your purchase.

Any costs applied by the importing country, located outside of EU, such as custom clearance costs, import tax, VAT etc are the customer´s responsibility. A good tip before you fulfill your purchase is to investigate the circumstances for your country, especially if you are situated in UK after brexit.

Returns/Refunds

We follow all laws concerning off-premises contracts as given by the Swedish Office of Consumer Affairs (Konsumentverket). According to law, you have the right to return a product without reason. This should be done as soon as possible, and no later then 14 days after having received the product. There is always factory warranty on new items purchased. (5 years on Fagas straps) If you can provide evidence of a fabrication error of a product you may receive a replacement, the warranty does not apply to used or worn products, or products that have been used incorrectly. You must pay for return shipping costs. Repayment will be made through Klarna, to your personal account, or bank account.

Payment methods

- Klarna

After identity conformation and risk assessment Klarna will present you with available payment methods. The transaction of any payment method chosen will be carried out by the Klarna system, while the purchase of goods or services is handled by the shop itself. Product or service oriented questions should be directed to the shop. Current payment methods available through the Klarna system are; billing, swish, acount credit, card payment, or direct payment via a bank.

- Billing

If this payment option is available according to the contry you are ordering, it will be visible at check out. Payment terms are 10 days exactly. When the billing option is selected a credit report will be done using your personal social system number or company number. Deliveries will be made to the address registered with the social services. In the case of late payment a debt interest of 2% will be applied per month from the first due date. Reminder notices will require a charge of 50 kronor. Billing customers must be at least 18 years of age.

- Swish

If this payment option is available according to the country you are ordering from, it will be visible at check out. Delivery cost will also be visible at check out.

- Advanced payment Stated as: Förskottsbetalning on your order confirmation (Swedish)

After you have completed your order you will find payment information on the order confimation. Basicly you will have to make a money bank transfer to our export account with help of our IBAN-number and BIC-address wich you find on your order confirmation. Please mark the payment with your ordernumber. When payment is recieved we will make the delivery. Take in account that this payment option may result in 1-3 extra days for the delivery to be sent out.

Personal Information Law

Your personal information is handled in accordance with PUL.

Disputes

Any dispute is handled by our customer service. We follow the guidelines set by the Public Complaints Board, or otherwise refer to the European Commission's outline for dispute solutions on the internet: http://ec.europa.eu/consumers/odr/